Services
Needless to say that IT fast evolving revolution, has led to growing emphasis on infrastructure, which is now playing a decisive role in establishing the success and growth of any organization. This is specifically where NILE.COM could be a priceless business partner as its main concern is for you to draw the utmost value from your IT investments.
We offer our clients the most comprehensive array of IT lifecycle services. From technology optimization to mitigating risks, there is an invariable requirement to evaluate, deploy, secure, and manage IT solutions which are only valuable when they respond “yes” to flexibility, reliability, and economy.
With nearly one decade of specialized experience, NILE.COM has secured a standing of superior lead in leveraging critical IT services for various types of customers. Our strategic partnerships with some of the major global players in technology – Microsoft, Lenovo, HP, Fortinet and Bluecoat – constitute a solid cornerstone to services we provide.
Our service management model is established in view of the IT Infrastructure Library (ITIL) and Microsoft Operation Framework (MOF) that provide a scalable approach and an understandable set of service management processes to design and build the right solutions and services and then to help customers effectively run the solution in line with their IT policies, processes and systems. We have also adopted Microsoft Solution Framework (MSF) to manage delivery of projects and to build our solutions effectively according to the industry best practices.
Consulting Services
Needless to say that the IT fast evolving revolution, has led to growing emphasis on infrastructure, which is now playing a decisive role in establishing the success and growth of any organization. This is specifically where NILE.COM could be a priceless business partner as its main concern is for you to draw the utmost value from your IT investments.
Implementation Services
Designed to help you realize real benefits and values out of our solutions and products, by a competent and expert team who can actively and effectively deliver and manage our solutions, in terms of project management, design, planning, building the solution, applying the needed configurations..
Security Services
With our proven security expertise and a comprehensive multi-vendor toolset, our security consultants can quickly perform an initial network assessment, followed by the vulnerability assessments and finally the penetration testing of your most sensitive networks, servers, web-based applications, operating systems..
Cloud Services
Cloud adoption is a step every enterprise will take sooner or later, whether in a hybrid scenario or a pure cloud scenario.We in NILE.COM can be your business partner to drive the adoption of the different cloud services while maintaining..
Automation Services
Automating business processes brings the maximum value for business and none-IT users, and the easier it looks the more difficult and complicated it gets to implement, and this is where our expert team comes to design, customize, develop, implement and deploy the business process automation scenarios that fit your needs..
Support Services
At NILE.COM we are driven by a strong commitment to our customers’ satisfaction. We evolve based on a customer centric approach which is reflected through our dedicated team who perform their daily duties under the banner of Customer Advocacy. We all join our efforts towards enhancing your business experience across functions. CSAT surveys, Quality of Service programs and customer specific dashboards are used to proactively identify actions to improve customer satisfaction. Customer escalations received by Customer Advocacy are promptly worked upon and tracked to closure. This acts as a driver to resolve customer complaints with speed and precision and cutting functional barriers.